1. What kind of payment options do you accept?

Answer: We accept credit cards, PayPal, and purchase orders.

2. How do you pay by credit card?

Answer: Here is a simple step-by-step guide.

1. After adding the items to your shopping cart, please select "Check Out".

2. You will be re-directed to another secured website within the PayPal system titled "PayPal Guest Checkout."

3. Input your credit card information, billing information, and shipping information. This information will be kept secure.

4. Review your information carefully and make corrections if necessary.

5. After reviewing, click "Continue" at the bottom of the page. Do NOT click "Continue" until you have reviewed everything.

6. Your order will be submitted after clicking "Continue", and a confirmation page will open. Please save the confirmation page and the receipt emailed to you for records.

3. How do you pay through PayPal?

Answer: After adding the items to your shopping cart, please select "Check Out". You will be re-directed to another secured website within the PayPal system, where you can follow the instructions on the right side of the screen and input your PayPal account information for the payments.

4. Are free samples available at this moment?

Answer: Yes, free samples are available upon request. Each research group is entitled to one free sample of several dishes. Please email us for more detailed information.

5. What is the return policy?

Answer: Unopened sleeves can be returned for refund within 30 days of delivery. Please email us for more detailed instructions.

6. How long does it take for the dishes to be shipped?

Answer: It usually takes 2-7 business days for the dishes to be delivered within the United States by ground shipping. Express shipping can also be requested during checking out for delivery in 2-3 business days.

7. Are your products available for international orders?

Answer: Yes, our products can be shipped internationally via purchase orders or online orders.

Updated 2017.